Bob体育官方网

Bob体育官方网 >新闻>国家局和省局信息

  一、总体情况

Bob体育官方网  1.2020nian9yue,guojiayouzhengjuhegesheng(qu、shi)youzhengguanlijutongguo“12305”youzhengyeyonghushensudianhuaheshensuwangzhangongchulishensu16668jian,huanbizengzhang22.6%,tongbixiajiang39.8%。shensuzhongshejiyouzhengbobtiyuguanfangwangwentide1059jian,zhanzongshensuliangde6.4%,huanbizengzhang152.7%,tongbizengzhang86.4%;shejikuaidibobtiyuguanfangwangwentide15609jian,zhanzongshensuliangde93.6%,huanbizengzhang18.5%,tongbixiajiang42.4%。

  2.shoulideshensuzhongyouxiaoshensu(quedingqiyezerende)wei1311jian,huanbizengzhang25.3%,tongbixiajiang36.0%。youxiaoshensuzhongshejiyouzhengbobtiyuguanfangwangwentide41jian,zhanyouxiaoshensuliangde3.1%,huanbizengzhang24.2%,tongbixiajiang42.3%;shejikuaidibobtiyuguanfangwangwentide1270jian,zhanyouxiaoshensuliangde96.9%,huanbizengzhang25.4%,tongbixiajiang35.8%。

Bob体育官方网  3.shengjiyouzhengguanlijigouduiyonghushensujunyifayiguizuolediaojiechuli,wanhuijingjisunshi741.6wanyuan。yonghuduiyouzhengguanlijigouyouxiaoshensuchuligongzuomanyilvwei98.3%,duiyouzhengqiyeyouxiaoshensuchulimanyilvwei93.7%,duikuaidiqiyeyouxiaoshensuchulimanyilvwei95.9%。

  4.youzhengkuaidiqiyeduishengjiyouzhengguanlijigouzhuanbandeshensuweinenganguidingshixianhuifudeyou7jian,yuquniantongqixiangbijianshao8jian。

邮政快递企业逾期情况表(单位: 件)

xuhao

gongsimingcheng

guangdong

xizang

hejishi

1

zhongwaiyun-kongyun

3

 

3

2

zhongguoyouzheng

 

1

1

3

jitusudi

1

 

1

4

disifang

1

 

1

5

qita

1

 

1

heji

6

1

7

  二、邮政Bob体育官方网申诉情况

  1.youzhengbobtiyuguanfangwangshensuwentiqingkuang

  yonghuduiyouzhengbobtiyuguanfangwangwentishensu1059jian,huanbizengzhang152.7%,tongbizengzhang86.4%。

  yonghuduiyouzhengbobtiyuguanfangwangshensudezhuyaowentishiyoujianyanwu、toudibobtiyuguanfangwangheyoujiandiushiduanshao,fenbiezhanshensuzongliangde61.0%、18.5%he8.0%。qizhong,kuajingyoujianyanwuwentijiaoweituchu,daozhiyoujianyanwuhuanbizengzhangmingxian。

邮政Bob体育官方网问题申诉量情况统计表

xuhao

shensuneirong

shensujianshu

zhanbi%

huanbi%

tongbi%

hanjian

baojian

huidui

baokan

jiyou

qita

1

yanwu

646

61.0

396.9

361.4

64

100

0

2

1

479

2

toudibobtiyuguanfangwang

196

18.5

21.0

0.0

138

43

0

2

2

11

3

diushiduanshao

85

8.0

88.9

1.2

32

45

0

1

0

7

4

shoujibobtiyuguanfangwang

45

4.3

87.5

25.0

17

15

0

1

4

8

5

sunhui

26

2.5

52.9

-10.3

9

13

0

1

2

1

6

weiguishoufei

21

2.0

61.5

110.0

6

13

0

0

1

1

7

qita

40

3.8

42.9

-29.8

16

10

0

1

5

8

heji

1059

100

152.7

86.4

282

239

0

8

15

515

  2.youzhengbobtiyuguanfangwangshensuzhuyaowentierjiyuanyinqingkuang

  youjianyanwushensuzhongzhuyaozhanbishizhongzhuanhuoyunshuyanwu,toudibobtiyuguanfangwangshensuzhongzhuyaozhanbishixujiaqianshou,youjiandiushiduanshaoshensuzhongzhuyaozhanbishiwaibaozhuangsunhuidaozhineijiandiushiduanshao。

Bob体育官方网  3.youzhengbobtiyuguanfangwangyouxiaoshensuwentiqingkuang

  yonghuduiyouzhengbobtiyuguanfangwangwentiyouxiaoshensu41jian,huanbizengzhang24.2%,tongbixiajiang42.3%。youzhengbobtiyuguanfangwangyouxiaoshensudezhuyaowentishitoudibobtiyuguanfangwangheyoujiandiushiduanshao,fenbiezhanyouxiaoshensuzongliangde39.0%he31.7%。qizhong,huanbizengzhangmingxiandeshiyoujiandiushiduanshaowenti。

邮政Bob体育官方网有效申诉情况统计表

xuhao

shensuwenti

shensujianshu

zhanbili%

huanbi%

tongbi%

1

toudibobtiyuguanfangwang

hanjian

12

16

39.0

-15.8

-57.9

baojian

3

baokan

1

2

diushiduanshao

hanjian

7

13

31.7

333.3

62.5

baojian

5

baokan

1

3

yanwu

baojian

2

4

9.8

-50.0

-77.8

hanjian

1

baokan

1

4

sunhui

hanjian

2

3

7.3

/

-25.0

baokan

1

5

shoujibobtiyuguanfangwang

hanjian

1

3

7.3

50

50

baojian

1

qita

1

6

qita

2

4.9

100.0

/

heji

41

100

24.2

-42.3

  三、快递Bob体育官方网申诉情况

Bob体育官方网  (yi)kuaidibobtiyuguanfangwangshensuzongtiqingkuang

  1.kuaidibobtiyuguanfangwangshensuwentiqingkuang

Bob体育官方网  yonghuduikuaidibobtiyuguanfangwangshensu15609jian,huanbizengzhang18.5%,tongbixiajiang42.4%。

Bob体育官方网  yonghuduikuaidibobtiyuguanfangwangshensudezhuyaowentishikuaijiansunhui、kuaijiandiushiduanshaohetoudibobtiyuguanfangwang,fenbiezhanshensuzongliangde25.9%、21.3%he20.9%。qizhong,huanbizengzhangmingxiandeshitoudibobtiyuguanfangwangwenti。

快递Bob体育官方网申诉情况统计表

xuhao

shensuneirong

shensujianshu

zhanbi%

huanbi%

tongbi%

1

sunhui

4041

25.9

0.9

-35.3

2

diushiduanshao

3331

21.3

17.1

-26.5

3

toudibobtiyuguanfangwang

3259

20.9

28.7

-41.2

4

yanwu

3122

20.0

51.7

-50.4

5

shoujibobtiyuguanfangwang

1087

7.0

14.9

-54.8

6

weiguishoufei

286

1.8

5.5

-38.1

7

daishouhuokuan

66

0.4

-2.9

-57.1

8

qita

417

2.7

-6.9

-47.7

heji

15609

100

18.5

-42.4

Bob体育官方网  2.kuaidibobtiyuguanfangwangshensuzhuyaowentierjiyuanyinqingkuang

Bob体育官方网  kuaijiansunhuishensuzhongzhuyaozhanbishiduiqiyepeichangjinebuman,kuaijiandiushiduanshaoshensuzhongzhuyaozhanbishiduiqiyepeichangjinebuman,toudibobtiyuguanfangwangshensuzhongzhuyaozhanbishixujiaqianshou。

Bob体育官方网  3.kuaidibobtiyuguanfangwangyouxiaoshensuwentiqingkuang

Bob体育官方网  yonghuduikuaidibobtiyuguanfangwangyouxiaoshensu1270jian,huanbizengzhang25.4%,tongbixiajiang35.8%。kuaidibobtiyuguanfangwangyouxiaoshensudezhuyaowentishitoudibobtiyuguanfangwang、kuaijianyanwuhekuaijiandiushiduanshao,fenbiezhanyouxiaoshensuzongliangde36.2%、23.1%he22.0%。qizhong,huanbizengzhangmingxiandeshikuaijianyanwuwenti。

快递Bob体育官方网有效申诉情况统计表

xuhao

shensuwenti

youxiaoshensujianshu

zhanbi%

huanbi%

tongbi%

1

toudibobtiyuguanfangwang

460

36.2

24.0

-21.6

2

yanwu

293

23.1

54.2

-56.3

3

diushiduanshao

279

22.0

12.1

-20.3

4

sunhui

147

11.6

-2.7

-36.4

5

shoujibobtiyuguanfangwang

63

5.0

125.0

23.5

6

weiguishoufei

14

1.1

27.3

-53.3

7

qita

14

1.1

40.0

-17.7

heji

1270

100

25.4

-35.8

Bob体育官方网  (er)zhuyaokuaidiqiyeshensuqingkuang

Bob体育官方网  quanguokuaidiqiyeshensulv(baiwanjiankuaijianyewuliang)pingjunwei1.81,youxiaoshensulvpingjunwei0.15。yonghuduikuaidiqiyeshensuzhuyaowentizhong,kuaijiansunhuishensulvpingjunwei0.47,kuaijiandiushiduanshaoshensulvpingjunwei0.39,toudibobtiyuguanfangwangshensulvpingjunwei0.38,kuaijianyanwushensulvpingjunwei0.36。

主要快递企业申诉情况统计表(单位: 申诉件数/百万件快件业务量)

xuhao

qiyemingcheng

shensulv

zhuyaowentishensulvfenbu

有效
申诉率

sunhui

diushiduanshao

toudibobtiyuguanfangwang

yanwu

1

baishikuaidi

1.21

0.18

0.29

0.35

0.26

0.01

2

dhl

13.98

1.18

2.61

1.66

2.61

0.24

3

debangkuaidi

7.53

4.43

1.13

0.50

0.65

0.69

4

disifang

4.97

0.33

1.19

0.40

2.57

0.51

5

ems

2.74

0.40

0.84

0.50

0.76

0.48

6

fedex

10.3

1.03

1.65

1.24

2.68

1.44

7

jitusudi

7.26

0.59

0.91

2.68

2.44

1.44

8

jingdongkuaidi

1.18

0.36

0.25

0.31

0.14

0.02

9

kuayuesuyun

2.03

0.66

0.07

0.04

0.78

0.55

10

minhangkuaidi

3.41

/

1.14

1.14

/

/

11

shentongkuaidi

0.94

0.16

0.24

0.22

0.10

0.004

12

shunfengsuyun

4.02

2.49

0.81

0.15

0.34

0.03

13

suningyigou

0.17

/

0.09

/

0.04

/

14

suer

5.96

0.82

0.73

1.55

1.63

1.14

15

tiantiankuaidi

3.29

0.49

0.96

0.69

0.75

1.54

16

ups

17.7

0.79

3.93

1.97

5.11

3.54

17

yousu

8.08

2.69

1.18

1.84

1.84

0.76

18

yuantongsudi

1.33

0.25

0.40

0.33

0.19

0.01

19

yundakuaidi

0.68

0.09

0.15

0.15

0.10

0.003

20

zhaijisong

22.26

1.62

3.24

7.77

8.26

1.86

21

zhongtongkuaidi

0.39

0.07

0.09

0.13

0.04

0.001

22

zhongwaiyun-kongyun

0.52

0.05

/

0.05

0.26

0.16

全国平均

1.81

0.47

0.39

0.38

0.36

0.15

  zhu: anqiyemingchengpinyinshouzimushengxupailie

  (san)shengjiquyukuaidibobtiyuguanfangwangshensuqingkuang

  shengjiquyukuaidibobtiyuguanfangwangshensulv(baiwanjiankuaijianyewuliang)pingjunwei1.00,youxiaoshensulvpingjunwei0.08。shengjiquyukuaidibobtiyuguanfangwangshensuzhuyaowentizhong,kuaijiansunhuishensulvpingjunwei0.26,kuaijiandiushiduanshaoshensulvpingjunwei0.21,toudibobtiyuguanfangwangshensulvpingjunwei0.21,kuaijianyanwushensulvpingjunwei0.20。

省级区域快递Bob体育官方网申诉情况统计表(单位: 申诉件数/百万件快件业务量)

xuhao

diqu

shensulv

zhuyaowentishensulvfenbu

有效
Bob体育官方网 申诉率

sunhui

diushiduanshao

toudibobtiyuguanfangwang

yanwu

1

beijing

1.47

0.43

0.38

0.27

0.28

0.11

2

tianjin

0.79

0.21

0.14

0.18

0.17

0.08

3

hebei

0.66

0.20

0.13

0.11

0.13

0.02

4

shanxi

0.71

0.15

0.18

0.17

0.12

0.15

5

neimenggu

0.97

0.29

0.25

0.09

0.16

0.02

6

liaoning

1.40

0.41

0.41

0.19

0.23

0.06

7

jilin

1.30

0.41

0.32

0.19

0.27

0.07

8

heilongjiang

1.34

0.44

0.38

0.21

0.20

0.16

9

shanghai

1.14

0.25

0.24

0.30

0.18

0.08

10

jiangsu

1.17

0.32

0.23

0.22

0.27

0.09

11

zhejiang

0.61

0.15

0.15

0.15

0.08

0.11

12

anhui

1.05

0.24

0.27

0.24

0.23

0.04

13

fujian

1.22

0.32

0.27

0.28

0.27

0.07

14

jiangxi

0.63

0.18

0.19

0.14

0.09

0.05

15

shandong

1.20

0.32

0.23

0.28

0.22

0.05

16

henan

0.76

0.22

0.14

0.23

0.12

0.05

17

hubei

1.09

0.27

0.23

0.28

0.22

0.22

18

hunan

0.90

0.19

0.15

0.21

0.16

0.09

19

guangdong

0.92

0.21

0.18

0.17

0.21

0.05

20

guangxi

0.78

0.22

0.13

0.16

0.15

0.08

21

hainan

1.11

0.25

0.29

0.31

0.08

0.10

22

zhongqing

0.76

0.20

0.10

0.15

0.17

0.04

23

sichuan

1.08

0.35

0.23

0.18

0.24

0.04

24

guizhou

2.43

0.57

0.54

0.70

0.37

0.53

25

yunnan

1.24

0.44

0.28

0.19

0.22

0.04

26

xizang

7.08

3.09

2.00

0.18

1.45

0.36

27

shanxi

1.11

0.32

0.22

0.21

0.28

0.06

28

gansu

1.61

0.46

0.34

0.25

0.39

0.34

29

qinghai

1.48

0.67

0.33

0.33

0.10

0.10

30

ningxia

0.64

0.19

0.11

0.16

0.13

0.11

31

xinjiang

5.69

0.75

0.77

1.41

2.42

0.15

平均

1.00

0.26

0.21

0.21

0.20

0.08

Bob体育官方网  (si)zhuyaokuaidiqiyeshensuchuligongzuozonghezhishuqingkuang

  22jiazhuyaokuaidiqiyeshensuchuligongzuozonghezhishupingjunwei92.26,gaoyupingjunshudekuaidiqiyeyou13jia,diyupingjunshudeyou9jia。

主要快递企业申诉处理工作评价表

xuhao

qiyemingcheng

shensuchuligongzuozonghezhishu

1

minhangkuaidi

100

2

suningyigou

100

3

zhaijisong

99.31

4

ups

98.77

5

fedex

96.10

6

debangkuaidi

96.00

7

shentongkuaidi

95.93

8

shunfengsuyun

95.85

9

dhl

95.72

10

yundakuaidi

95.11

11

yuantongsudi

94.64

12

zhongtongkuaidi

94.10

13

jingdongkuaidi

93.21

14

tiantiankuaidi

91.21

15

baishikuaidi

88.58

16

disifang

88.38

17

yousu

88.08

18

kuayuesuyun

86.89

19

jitusudi

85.75

20

ems

85.34

21

suer

84.00

22

zhongwaiyun-kongyun

76.64

平均

92.26

  zhu: 1.shensuchuligongzuozonghezhishu,shiduiqiyeshensuchuligongzuozhiliangdezonghepingjia,genjuqiyeshensuchuligongzuoshuipingyougaodaodipaixu。zonghezhishuxiangtongshi,anqiyemingchengpinyinshouzimushengxupailie。

Bob体育官方网  2.zonghezhishukaohecanshubaohanyicijieanlv、yuqilv、qiyedafubuguifanlv、qiyedafubushushilv、gongzuomanyilvdengwugezhibiao。(shujulaiyuanyuxitongzidongshengcheng)

  四、省级邮政管理机构申诉处理工作综合指数情况

Bob体育官方网  shengjiyouzhengguanlijigoushensuchuligongzuozonghezhishupingjunwei96.23,gaoyuquanguopingjunshudediquyou17ge,diyuquanguopingjunshudediquyou14ge。

省级邮政管理机构申诉处理工作评价表

xuhao

diqu

shensuchuligongzuozonghezhishu

1

ningxia

100

2

qinghai

100

3

gansu

99.77

4

jiangxi

99.70

5

hubei

99.50

6

sichuan

99.16

7

guizhou

99.00

8

anhui

98.82

9

jilin

98.45

10

heilongjiang

98.40

11

guangxi

98.34

12

liaoning

98.03

13

yunnan

97.95

14

shanxi

97.61

15

shandong

97.43

16

hebei

97.29

17

zhejiang

96.81

18

hunan

96.22

19

zhongqing

96.01

20

neimenggu

95.84

21

fujian

95.38

22

beijing

95.08

23

hainan

95.00

24

jiangsu

94.69

25

tianjin

93.01

26

shanghai

92.87

27

shanxi

92.62

28

xizang

92.24

29

xinjiang

92.06

30

henan

92.00

31

guangdong

83.81

平均

96.23

  zhu: 1.shensuchuligongzuozonghezhishu,shiduishengjiyouzhengguanlijigoushensuchuligongzuozhiliangdezonghepingjia,genjushengjiyouzhengguanlijigoushensuchuligongzuoshuipingyougaodaodipaixu。zonghezhishuxiangtongshi,andiqumingchengpinyinshouzimushengxupailie。

  2.zonghezhishukaohecanshubaohanyicijieanlv、yuqilv、zhengquelv、gongzuomanyilvdengsigezhibiao。(shujulaiyuanyuxitongzidongshengcheng)

Bob体育官方网1

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