亚搏体育平台官网⎛⎝FhLrS⎠⎞Bob体育官方网

国家邮政局关于2020年8月邮政快递业用户申诉情况的通告

2019-09-27

　　yi、zongtiqingkuang

　　1.2020nian8yue，guojiayouzhengjuhegesheng（qu、shi）youzhengguanlijutongguo“12305”youzhengkuaidiyeyonghushensudianhuaheshensuwangzhangongchulishensu13592jian，huanbixiajiang22.2％，tongbixiajiang75.7％。shensuzhongshejiyouzhengbobtiyuguanfangwangwentide419jian，zhanzongshensuliangde3.1％，huanbixiajiang49.1％，tongbixiajiang47.1％；shejikuaidibobtiyuguanfangwangwentide13173jian，zhanzongshensuliangde96.9％，huanbixiajiang20.8％，tongbixiajiang76.1％。

Bob体育官方网　　2.shoulideshensuzhongyouxiaoshensu（quedingqiyezerende）wei1046jian，huanbixiajiang23.4％，tongbixiajiang35.4％。youxiaoshensuzhongshejiyouzhengbobtiyuguanfangwangwentide33jian，zhanyouxiaoshensuliangde3.2％，huanbixiajiang10.8％，tongbixiajiang41.1％；shejikuaidibobtiyuguanfangwangwentide1013jian，zhanyouxiaoshensuliangde96.8％，huanbixiajiang23.7％，tongbixiajiang35.2％。

　　3.shengjiyouzhengguanlijigouduiyonghushensujunyifayiguizuolediaojiechuli，wanhuijingjisunshi709.1wanyuan。yonghuduiyouzhengguanlijigouyouxiaoshensuchuligongzuomanyilvwei97.7％，duiyouzhengqiyeyouxiaoshensuchulimanyilvwei95.9％，duikuaidiqiyeyouxiaoshensuchulimanyilvwei94.6％。

　　4.youzhengkuaidiqiyeduishengjiyouzhengguanlijigouzhuanbandeshensuweinenganguidingshixianhuifudeyou30jian，yuquniantongqixiangbizengzhang15jian。

邮政快递企业逾期情况表（单位: 件）

xuhao	gongsimingcheng	sichuansheng	shanxisheng	shanghaishi	jiangsusheng	fujiansheng	guangdongsheng	heji
1	disifang			1		5	9	15
2	jitusudi	1			1		4	6
3	kuayuesuyun			1	1			2
4	yousu		1					1
5	zhongyoukuaidi					1		1
6	ups						1	1
7	ems					1		1
8	qita						3	3
heji		1	1	2	2	7	17	30

　　er、youzhengbobtiyuguanfangwangshensuqingkuang

　　1.youzhengbobtiyuguanfangwangshensuwentiqingkuang

Bob体育官方网　　yonghuduiyouzhengbobtiyuguanfangwangwentishensu419jian，huanbixiajiang49.1％，tongbixiajiang47.1％。

Bob体育官方网　　yonghuduiyouzhengbobtiyuguanfangwangshensudezhuyaowentishitoudibobtiyuguanfangwang、youjianyanwuheyoujiandiushiduanshao，fenbiezhanshensuzongliangde38.7％、31.0％he10.7％。qizhong，huanbixiajiangmingxiandeshiyoujianyanwuwenti。

邮政Bob体育官方网问题申诉量情况统计表

xuhao	shensuneirong	shensujianshu	zhanbi%	huanbi%	tongbi%	hanjian	baojian	huidui	baokan	jiyou	qita
1	toudibobtiyuguanfangwang	162	38.7	-13.8	-51.1	121	28	0	2	0	11
2	yanwu	130	31.0	-72.3	10.2	69	34	0	1	0	26
3	diushiduanshao	45	10.7	-39.2	-63.1	15	24	0	2	0	4
4	shoujibobtiyuguanfangwang	24	5.7	41.2	-71.1	10	9	1	0	1	3
5	sunhui	17	4.1	-43.3	-19.0	6	10	0	0	1	0
6	weiguishoufei	13	3.1	116.7	30.0	2	8	0	0	1	2
7	qita	28	6.7	-26.3	-73.8	7	5	0	3	2	11
heji		419	100	-49.1	-47.1	230	118	1	8	5	57

Bob体育官方网　　2.youzhengbobtiyuguanfangwangshensuzhuyaowentierjiyuanyinqingkuang

Bob体育官方网　　toudibobtiyuguanfangwangshensuzhongzhuyaozhanbishiweianmingzhimianjiao，youjianyanwushensuzhongzhuyaozhanbishizhongzhuanhuoyunshuyanwu，youjiandiushiduanshaoshensuzhongzhuyaozhanbishiwaibaozhuangwanhaodanneijiandiushiduanshao。

Bob体育官方网　　3.youzhengbobtiyuguanfangwangyouxiaoshensuwentiqingkuang

　　yonghuduiyouzhengbobtiyuguanfangwangwentiyouxiaoshensu33jian，huanbixiajiang10.8％，tongbixiajiang41.1％。youzhengbobtiyuguanfangwangyouxiaoshensudezhuyaowentishitoudibobtiyuguanfangwang、youjianyanwuheyoujiandiushiduanshao，fenbiezhanyouxiaoshensuzongliangde57.6％、24.2％he9.1％。qizhong，huanbizengzhangmingxiandeshitoudibobtiyuguanfangwangwenti。

邮政Bob体育官方网有效申诉情况统计表

xuhao	shensuwenti		shensujianshu		zhanbili%	huanbi%	tongbi%
1	toudibobtiyuguanfangwang	hanjian	13	19	57.6	46.2	-5.0
		baokan	2
		baojian	1
		qita	3
2	yanwu	hanjian	4	8	24.2	-20.0	60.0
		baojian	4
3	diushiduanshao	baokan	2	3	9.1	-66.7	-85.0
		hanjian	1
4	shoujibobtiyuguanfangwang	hanjian	1	2	6.1	0.0	-60.0
		qita	1
5	qita		1		3	0.0	/
heji			33		100	-10.8	-41.1

　　san、kuaidibobtiyuguanfangwangshensuqingkuang

Bob体育官方网　　（yi）kuaidibobtiyuguanfangwangshensuzongtiqingkuang

　　1.kuaidibobtiyuguanfangwangshensuwentiqingkuang

Bob体育官方网　　yonghuduikuaidibobtiyuguanfangwangshensu13173jian，huanbixiajiang20.8％，tongbixiajiang76.1％。

　　yonghuduikuaidibobtiyuguanfangwangshensudezhuyaowentishikuaijiansunhui、kuaijiandiushiduanshaohetoudibobtiyuguanfangwang，fenbiezhanshensuzongliangde30.4％、21.6％he19.2％。zhuyaowentihuanbijunchengxiajiangqushi。

快递Bob体育官方网申诉情况统计表

xuhao	shensuneirong	shensujianshu	zhanbi%	huanbi%	tongbi%
1	sunhui	4004	30.4	-21.0	-60.4
2	diushiduanshao	2845	21.6	-21.1	-64.4
3	toudibobtiyuguanfangwang	2533	19.2	-14.9	-82.5
4	yanwu	2058	15.6	-28.5	-63.4
5	shoujibobtiyuguanfangwang	946	7.2	-22.1	-90.1
6	weiguishoufei	271	2.1	-9.7	-77.9
7	daishouhuokuan	68	0.5	3.0	-77.3
8	qita	448	3.4	-15.5	-92.3
heji		13173	100	-20.8	-76.1

Bob体育官方网　　2.kuaidibobtiyuguanfangwangshensuzhuyaowentierjiyuanyinqingkuang

Bob体育官方网　　kuaijiansunhuishensuzhongzhuyaozhanbishiduiqiyepeichangjinebuman,kuaijiandiushiduanshaoshensuzhongzhuyaozhanbishiduiqiyepeichangjinebuman，toudibobtiyuguanfangwangshensuzhongzhuyaozhanbishixujiaqianshou。

Bob体育官方网　　3.kuaidibobtiyuguanfangwangyouxiaoshensuwentiqingkuang

　　yonghuduikuaidibobtiyuguanfangwangyouxiaoshensu1013jian，huanbixiajiang23.7％，tongbixiajiang35.2％。kuaidibobtiyuguanfangwangyouxiaoshensudezhuyaowentishitoudibobtiyuguanfangwang、kuaijiandiushiduanshaohekuaijianyanwu，fenbiezhanyouxiaoshensuzongliangde36.6％、24.6％he18.8％。qizhong，huanbizengzhangdeshitoudibobtiyuguanfangwang。

快递Bob体育官方网有效申诉情况统计表

xuhao	shensuwenti	youxiaoshensujianshu	zhanbi%	huanbi%	tongbi%
1	toudibobtiyuguanfangwang	371	36.6	1.4	-26.2
2	diushiduanshao	249	24.6	-32.2	-23.9
3	yanwu	190	18.8	-46.6	-34.9
4	sunhui	151	14.9	-8.5	-44.9
5	shoujibobtiyuguanfangwang	28	2.8	-15.2	-64.6
6	weiguishoufei	11	1.1	-52.2	-62.1
7	daishouhuokuan	3	0.3	-25.0	-92.9
8	qita	10	1.0	-28.6	-37.5
heji		1013	100	-23.7	-35.2

Bob体育官方网　　（er）zhuyaokuaidiqiyeshensuqingkuang

　　quanguokuaidiqiyeshensulv（baiwanjiankuaijianyewuliang）pingjunwei1.71，youxiaoshensulvpingjunwei0.13。yonghuduikuaidiqiyeshensuzhuyaowentizhong，kuaijiansunhuishensulvpingjunwei0.52，kuaijiandiushiduanshaoshensulvpingjunwei0.37，toudibobtiyuguanfangwangshensulvpingjunwei0.33，kuaijianyanwushensulvpingjunwei0.27。

主要快递企业申诉情况统计表（单位: 申诉件数/百万件快件业务量）

xuhao	qiyemingcheng	shensulv	zhuyaowentishensulvfenbu				有效申诉率
xuhao	qiyemingcheng	shensulv	sunhui	diushiduanshao	toudibobtiyuguanfangwang	yanwu	有效申诉率
1	baishikuaidi	1.18	0.13	0.24	0.27	0.15	0.001
2	dhl	10.78	0.94	0.94	2.81	3.51	0.70
3	debangkuaidi	9.05	5.96	1.18	0.62	0.36	0.33
4	disifang	7.01	0.19	0.82	0.70	4.49	0.94
5	ems	2.87	0.49	0.97	0.45	0.77	0.56
6	fedex	8.58	0.95	1.43	1.91	2.38	0.71
7	jingdongkuaidi	1.45	0.67	0.26	0.25	0.12	0.003
8	jitusudi	5.87	0.57	0.65	2.35	1.68	1.18
9	kuayuesuyun	3.35	1.14	0.08	0.51	0.85	1.10
10	minhangkuaidi	5.49	/	/	1.37	4.12	/
11	shentongkuaidi	0.89	0.14	0.20	0.19	0.12	/
12	shunfengsuyun	4.63	3.05	0.82	0.19	0.31	0.04
13	suningyigou	0.58	/	0.14	0.21	0.21	/
14	suer	5.12	0.68	1.53	1.28	0.77	1.02
15	tiantiankuaidi	3.46	0.55	1.32	0.73	0.57	0.92
16	ups	18.61	1.38	4.48	3.10	4.14	3.10
17	yousu	6.73	2.56	1.28	1.43	1.13	0.81
18	yuantongsudi	1.17	0.22	0.37	0.28	0.15	0.01
19	yundakuaidi	0.47	0.06	0.11	0.1	0.05	0.004
20	zhaijisong	18.41	1.11	2.41	7.24	5.73	1.81
21	zhongtongkuaidi	0.50	0.09	0.11	0.19	0.04	0.001
22	zhongwaiyun-kongyun	0.49	/	0.06	0.12	0.18	0.06
全国平均		1.71	0.52	0.37	0.33	0.27	0.13

zhu: anqiyemingchengpinyinshouzimushengxupailie

　　（san）shengjiquyukuaidibobtiyuguanfangwangshensuqingkuang

　　shengjiquyukuaidibobtiyuguanfangwangshensulv（baiwanjiankuaijianyewuliang）pingjunwei0.94，youxiaoshensulvpingjunwei0.07。shengjiquyukuaidibobtiyuguanfangwangshensuzhuyaowentizhong，kuaijiansunhuishensulvpingjunwei0.29，kuaijiandiushiduanshaoshensulvpingjunwei0.20，toudibobtiyuguanfangwangshensulvpingjunwei0.18，kuaijianyanwushensulvpingjunwei0.15。

省级区域快递Bob体育官方网申诉情况统计表（单位: 申诉件数/百万件快件业务量）

xuhao	diqu	shensulv	zhuyaowentishensulvfenbu				有效 Bob体育官方网申诉率
xuhao	diqu	shensulv	sunhui	diushiduanshao	toudibobtiyuguanfangwang	yanwu	有效 Bob体育官方网申诉率
1	beijing	1.46	0.46	0.34	0.22	0.29	0.09
2	tianjin	0.73	0.26	0.12	0.15	0.16	0.06
3	hebei	0.63	0.18	0.17	0.14	0.07	0.01
4	shanxi	0.59	0.20	0.10	0.15	0.07	0.14
5	neimenggu	0.89	0.37	0.22	0.11	0.10	0.03
6	liaoning	1.46	0.47	0.36	0.23	0.20	0.07
7	jilin	1.07	0.42	0.36	0.13	0.10	0.08
8	heilongjiang	1.16	0.45	0.37	0.10	0.15	0.17
9	shanghai	1.00	0.25	0.19	0.25	0.19	0.10
10	jiangsu	1.11	0.38	0.26	0.21	0.17	0.08
11	zhejiang	0.60	0.17	0.13	0.14	0.07	0.08
12	anhui	1.18	0.34	0.28	0.24	0.17	0.02
13	fujian	1.03	0.33	0.26	0.20	0.15	0.08
14	jiangxi	1.19	0.25	0.25	0.11	0.24	0.11
15	shandong	1.13	0.41	0.21	0.21	0.16	0.05
16	henan	0.75	0.21	0.18	0.22	0.07	0.04
17	hubei	0.84	0.26	0.19	0.23	0.09	0.17
18	hunan	1.10	0.26	0.15	0.27	0.26	0.09
19	guangdong	0.83	0.20	0.17	0.14	0.16	0.04
20	guangxi	0.83	0.36	0.15	0.13	0.07	0.06
21	hainan	1.20	0.46	0.19	0.25	0.14	0.14
22	zhongqing	0.64	0.23	0.08	0.09	0.17	0.03
23	sichuan	0.92	0.38	0.17	0.12	0.15	0.02
24	guizhou	3.26	0.93	0.68	1.07	0.37	0.67
25	yunnan	0.86	0.36	0.23	0.07	0.12	0.01
26	xizang	7.07	2.79	1.68	0.56	1.30	0.37
27	shanxi	0.82	0.27	0.18	0.15	0.14	0.06
28	gansu	1.33	0.51	0.25	0.30	0.18	0.24
29	qinghai	1.56	0.48	0.64	0.05	0.32	0.16
30	ningxia	0.55	0.33	0.03	0.03	0.06	/
31	xinjiang	10.40	2.70	2.39	1.46	3.12	0.10
平均		0.94	0.29	0.20	0.18	0.15	0.07

　　（si）zhuyaokuaidiqiyeshensuchuligongzuozonghezhishuqingkuang

Bob体育官方网　　22jiazhuyaokuaidiqiyeshensuchuligongzuozonghezhishupingjunwei87.98，gaoyupingjunshudekuaidiqiyeyou14jia，diyupingjunshudeyou8jia。

主要快递企业申诉处理工作评价表

xuhao	qiyemingcheng	shensuchuligongzuozonghezhishu
1	suningyigou	95.16
2	fedex	94.74
3	yundakuaidi	94.74
4	suer	94.14
5	baishikuaidi	93.97
6	jingdongkuaidi	93.37
7	dhl	93.05
8	shentongkuaidi	92.70
9	zhongwaiyun-kongyun	92.68
10	minhangkuaidi	91.94
11	zhaijisong	91.67
12	yuantongsudi	91.12
13	shunfengsuyun	90.81
14	debangkuaidi	90.36
15	zhongtongkuaidi	84.85
16	ups	82.66
17	disifang	82.02
18	tiantiankuaidi	81.04
19	ems	80.11
20	yousu	78.85
21	jitusudi	78.33
22	kuayuesuyun	67.28
平均		87.98

　　zhu: 1.shensuchuligongzuozonghezhishu，shiduiqiyeshensuchuligongzuozhiliangdezonghepingjia，genjuqiyeshensuchuligongzuoshuipingyougaodaodipaixu。zonghezhishuxiangtongshi，anqiyemingchengpinyinshouzimushengxupailie。

　　2.zonghezhishukaohecanshubaohanyicijieanlv、yuqilv、qiyedafubuguifanlv、qiyedafubushushilv、gongzuomanyilvdengwugezhibiao。（shujulaiyuanyuxitongzidongshengcheng）

　　si、shengjiyouzhengguanlijigoushensuchuligongzuozonghezhishuqingkuang

Bob体育官方网　　shengjiyouzhengguanlijigoushensuchuligongzuozonghezhishupingjunwei92.04，gaoyuquanguopingjunshudediquyou14ge，diyuquanguopingjunshudediquyou17ge。

省级邮政管理机构申诉处理工作评价表

xuhao	diqu	shensuchuligongzuozonghezhishu
1	xinjiang	99.14
2	anhui	98.38
3	gansu	97.63
4	hainan	96.16
5	jiangxi	95.03
6	heilongjiang	94.59
7	liaoning	94.56
8	zhongqing	94.17
9	sichuan	93.40
10	fujian	92.96
11	neimenggu	92.95
12	hubei	92.23
13	shanghai	92.20
14	hebei	92.10
15	ningxia	91.72
16	shanxi	91.42
17	beijing	91.39
18	shanxi	91.26
19	jilin	91.25
20	guangxi	91.03
21	qinghai	90.82
22	guizhou	90.73
23	shandong	90.73
24	hunan	90.54
25	yunnan	90.32
26	tianjin	89.12
27	xizang	88.94
28	guangdong	88.31
29	jiangsu	88.07
30	henan	86.19
31	zhejiang	85.88
平均		92.04

　　zhu: 1.shensuchuligongzuozonghezhishu，shiduishengjiyouzhengguanlijigoushensuchuligongzuozhiliangdezonghepingjia，genjushengjiyouzhengguanlijigoushensuchuligongzuoshuipingyougaodaodipaixu。zonghezhishuxiangtongshi，andiqumingchengpinyinshouzimushengxupailie。

　　2.zonghezhishukaohecanshubaohanyicijieanlv、yuqilv、zhengquelv、gongzuomanyilvdengsigezhibiao。（shujulaiyuanyuxitongzidongshengcheng）

Bob体育官方网

国务院部门

地方子站

快递协会

重点快递企业

相关链接